Daniel took his Geology exam today. As if I'm not stressed enough, a letter came home from school adressed to Mick and I advising us that there had been some technical problems.
This year is the first year that the exam has been computerised. From the letter it appears that the exam turned in to chaos when there were technical issues, with some students unable to answer one of the questions, some students found that all their answers had disappeared completely and some students found they couldn't go back and check their answers once they had finished.
Daniel had answered all the questions but 'lost' half of them after the screen froze and ended up having to write half of them out.
Apparently, it was a nationwide problem caused by the provider's software. We have been assured that the circumstances will be fully considered in the marking and awarding of grades.
I don't think this is acceptable. Daniel is very laid back and I know this won't affect his confidence in other exams, but that's not to say that this is the case for all students. Apart from that, why has this happened? Surely the examining body had checked and double checked the software. It doesn't seem so.
Mick tried to contact the exam officer once we'd received the letter but he was unavailable. He left a number for a callback but we haven't heard anything yet. We're left to stew over the weekend.