tag:blogger.com,1999:blog-5605977931488846865.post7865642842489677110..comments2024-03-26T09:40:32.468+00:00Comments on Through The Keyhole: Is It Just Me?Johttp://www.blogger.com/profile/17436932004631816039noreply@blogger.comBlogger44125tag:blogger.com,1999:blog-5605977931488846865.post-16008791616193575362015-06-15T20:10:14.110+01:002015-06-15T20:10:14.110+01:00Another hour of my life wasted on the phone to the...Another hour of my life wasted on the phone to them today, it's driving me mad. I'm talking until I'm blue in the face and no one's listening.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-9631435166044322732015-06-15T19:36:11.754+01:002015-06-15T19:36:11.754+01:00I am completely with you over energy companies. Th...I am completely with you over energy companies. They are rude, inefficient and only want to get money. Customer service doesn't happen, not in my life!Angel Jemhttps://www.blogger.com/profile/08915392156232711695noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-81395868876358895732015-06-14T12:39:26.477+01:002015-06-14T12:39:26.477+01:00I think everyone should make a stand if they'r...I think everyone should make a stand if they're treated this way. Unfortunately, not everyone's able to. We don't know how many vulnerable people are being messed about my these companies and who's looking out for them? As I said, I'd hate to think that my elderly parents were in a dispute with an energy company as they wouldn't be able to sort this kind of mess out themselves.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-24439451601550727012015-06-14T10:38:42.302+01:002015-06-14T10:38:42.302+01:00I don't blame you. Both Mick and I have tried ...I don't blame you. Both Mick and I have tried to sort things out with them but they won't listen to either of us and it's so stressful when you have to keep going over and over the same information.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-61023325004441193092015-06-14T10:36:05.376+01:002015-06-14T10:36:05.376+01:00Anyone would think they didn't want our money,...Anyone would think they didn't want our money, they certainly don't want our customer treating us the way they are. I shall be moving away from them just as soon as I'm able and hope that anyone else who encounters such shoddy service does the same. Perhaps they'd start taking notice then.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-36308091120814922012015-06-14T10:05:01.177+01:002015-06-14T10:05:01.177+01:00I leave this up to D I just don't have the pat...I leave this up to D I just don't have the patience for it.Lazy Days & Sundayshttps://www.blogger.com/profile/00981937294479619947noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-73242206723601730842015-06-14T09:51:37.327+01:002015-06-14T09:51:37.327+01:00Oh goodness me Jo what a palaver. It really should...Oh goodness me Jo what a palaver. It really shouldn't be such a fuss and bother to get thing like paying a bill sorted. I hope this resolved soon.<br />Lisa xLisahttps://www.blogger.com/profile/05286339918056081955noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-28815056183681561682015-06-14T08:54:04.657+01:002015-06-14T08:54:04.657+01:00Well. It happens. And you're just human it'...Well. It happens. And you're just human it's perfectly normal to feel that way. But I like that you're taking the high road. :)Lux G.https://www.blogger.com/profile/00557863683608790087noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-35387504966449728882015-06-12T17:51:49.951+01:002015-06-12T17:51:49.951+01:00It's a very good tactic. Most companies don...It's a very good tactic. Most companies don't like to be shown up in the media so they'll quickly try to resolve a problem in this situation, however, we've threatened Scottish Power with Watchdog and they're still not bothered. It says it all really, doesn't it? They're not bothered about their customers and not even bothered if their name appears in a less than favourable light in the media, there's no hope.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-25334440622896209562015-06-12T17:48:15.586+01:002015-06-12T17:48:15.586+01:00I'm cynical like that too but they shouldn'...I'm cynical like that too but they shouldn't be allowed to get away with it. There's not a lot we as customers can do about the shoddy service we receive, however, there are regulatory bodies who are supposed to exercise some authority over companies ensuring they act as they should so why are we still getting such bad customer service? Something's not right somewhere.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-22925990592195028112015-06-12T17:43:37.741+01:002015-06-12T17:43:37.741+01:00I have to say that it's very stressful, as soo...I have to say that it's very stressful, as soon as something else in the saga happens I can just feel my blood pressure rising. I remember the doorstep callers signing people up without their consent, there were so many problems around that time. Energy companies have got such a bad reputation in this country and it's with good reason, I'm so surprised that they're allowed to get away with treating their customers as they do, especially considering we all have to use them. The last straw is when we hear about the salaries and bonuses the fat cat big bosses are taking home whilst we're here worrying that we can't get a simple problem sorted out. It just isn't right.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-84839203391865135952015-06-12T14:54:52.559+01:002015-06-12T14:54:52.559+01:00I just thought of something which might help someo...I just thought of something which might help someone else ... we had a similar "event" when Lloyds Bank dumped loads of customers and we became part of TSB. <br /><br />After a week of total run-around, no access to our accounts, endless pointless phone calls and huge stress, I emailed the Personal Finance Editor at the Daily Telegraph newspaper. Within hours I had some progress and within a week the screw-ups were resolved. <br /><br />Shouldn't have had to resort to 'the media' but it worked. Bag End Gardenerhttps://www.blogger.com/profile/06190496929132717769noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-30792442777457667562015-06-12T10:50:19.758+01:002015-06-12T10:50:19.758+01:00I don't blame you for having a rant, Jo. It...I don't blame you for having a rant, Jo. It's so frustrating. We have changed suppliers over the years, usually when we've moved house and each time it has involved a large amount of time on the phone and letters back and forth because they have made mistakes. My cynical side thinks they make it such a hassle to switch, that people dont bother to do it. I hope you get it sorted soon. Alisonhttps://www.blogger.com/profile/10007583111181817717noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-18285710661443644602015-06-12T08:40:26.066+01:002015-06-12T08:40:26.066+01:00So sorry you've been going through this. It&#...So sorry you've been going through this. It's incredibly stressful and consumes an inordinate amount of time and energy.<br /><br />We had a similar problem many years ago during the period when companies were signing up customers to swap without you actually giving permission. A nightmare 12 months followed and was only resolved when I wrote to the company chief exec copying our MP . . . <br /><br />You are right to put this on the blog, partly because it might ease some of your frustration and partly because unless these companies are named and shamed they will never change.Bag End Gardenerhttps://www.blogger.com/profile/06190496929132717769noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-75527671632693651772015-06-12T08:09:28.680+01:002015-06-12T08:09:28.680+01:00You're right, I've spent hours and hours o...You're right, I've spent hours and hours on the phone. I understand that errors are sometimes made, I can deal with that, what I can't accept is the fact that I've gone out of my way to help them to put it right but they just won't listen to the many hours of conversation I've had with them. It's very poor for a company to treat their customers in this way.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-73356596773591860042015-06-12T08:06:34.230+01:002015-06-12T08:06:34.230+01:00It's very frustrating. I think we're payin...It's very frustrating. I think we're paying through the nose for gas and electricity anyway, a bit of customer service isn't too much to expect for the price we pay, surely.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-18351875249277789592015-06-11T20:52:41.375+01:002015-06-11T20:52:41.375+01:00The horrible thing is that it's also SO time-c...The horrible thing is that it's also SO time-consuming to sort these things out. JxJanhttps://www.blogger.com/profile/07341377291617694838noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-87333614782779641922015-06-11T19:22:00.812+01:002015-06-11T19:22:00.812+01:00How frustrating!How frustrating!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-7157580801524117952015-06-11T19:13:17.360+01:002015-06-11T19:13:17.360+01:00There's a lot to be said for lack of choice. H...There's a lot to be said for lack of choice. Here there's new energy companies popping up all the time though the Big Six get the lion's share of the market but don't seem to look after their customers at all. As for internet and phone providers, we have the same problems with those.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-74740004412094621512015-06-11T16:43:58.600+01:002015-06-11T16:43:58.600+01:00We can't really choose our energy companies he...We can't really choose our energy companies here, we just have to use whatever regional one is in the area. I haven't had much trouble with them, but I have had plenty of trouble with internet/phone providers, so I can sympathize.Jennifer Hayshttps://www.blogger.com/profile/04685253944514672324noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-52868278440622894852015-06-11T13:57:12.140+01:002015-06-11T13:57:12.140+01:00I doubt I'll get the power for free, they have...I doubt I'll get the power for free, they have tried to send a bill now even though it's wrong, but the ombudsman have recommended a £100 goodwill payment to be credited to the account, I'm waiting to see if they can manage to do that right.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-84628666007584189502015-06-11T13:55:13.392+01:002015-06-11T13:55:13.392+01:00Ovo is one I've looked at before but haven'...Ovo is one I've looked at before but haven't moved to them as I didn't really know much about them, it's good to hear from someone who can give them a good review.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-70036483516508644022015-06-11T13:26:26.398+01:002015-06-11T13:26:26.398+01:00PS - I too had problems with Scottish Power's ...PS - I too had problems with Scottish Power's billing, or lack of billing and had to involve the ombudsman - eventually I got the power for free because they'd taken so long to try and sort it out!Suhttps://www.blogger.com/profile/03104140914581346288noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-56506268800038204782015-06-11T13:24:41.356+01:002015-06-11T13:24:41.356+01:00I had tremendous problems with Scottish Power and ...I had tremendous problems with Scottish Power and their customer service is dreadful. I moved to Ovo (a smaller provider) and have been pleased beyond<br /> all expectations with them, I can highly recommend them.Suhttps://www.blogger.com/profile/03104140914581346288noreply@blogger.comtag:blogger.com,1999:blog-5605977931488846865.post-41073649265071776192015-06-11T12:26:51.693+01:002015-06-11T12:26:51.693+01:00I think there's a lot to be said for sticking ...I think there's a lot to be said for sticking with what you know, even if you can get things cheaper elsewhere, it isn't worth the hassle sometimes.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.com